Kizzie Mark
Sandy Hook,USA
Summary
Reliable, friendly, and hard worker with over 10 years of experience in the medical field. Great understanding of medical terminology and medical office procedures. Adaptable team player dedicated to helping find new ways to provide excellent patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Our Lady of the Angels Hospital
Bogalusa, Louisiana
06.2022 - Current
- Accurately register patients in EMR
- Verify patient insurance coverage
- Ensure orders are received and are consistent with test and procedures
- Demonstrate knowledge of insurance plans
- Understanding of varying payers rules and requirements related to insurance coverage and prior authorization
- Ability to work in high stress situations
- Maintains a professional appearance and behavior
- Very dependable and flexible team player
Clinical Secretary
Pine Belt Mental Healthcare Resources
Columbia, USA
01.2020 - Current
- Provide excellent client satisfaction
- Schedule client appointments
- Update demographics and verify insurance
- Post charges and payments on spreadsheets
- Maintain daily log for incoming and outgoing medications
- Make daily bank deposits and post office deliveries
- Prepare weekly spreadsheets for services rendered
- Prepare end of the month report for county administrator
- Collect rental payments from clients
- Collect all payments and copays for services rendered
Certified Endoscopy Technician
DIGESTIVE HEALTH CENTER OF LOUISIANA
Baton Rouge, USA
06.2012 - 08.2017
- Prepare rooms for gastroenterology procedures
- Make sure all equipment and instruments are in proper working order
- Assist gastroenterologist with removal of colon polyps and retrieve biopsies to send to pathology
- Make sure all patient demographics and other information are entered correctly in facility's system
- Clean and prepare procedure room after each use
- Shut down room at the end of the day
- Serve as a preceptors to all new employees
Cashier/Customer Service Representative
WALMART SUPER CENTER
Gonzales, USA
09.2010 - 06.2012
- Maximized customer satisfaction by assisting customers in completing their purchases
- Process customers payment quickly and return exact change and receipts
- Complete daily tasks by keeping area clean and neat for maximum efficiency
- Train new team members in cash register operation, stock procedures and customer satisfaction
- Welcome customers, offering assistance to help find necessary store items
- Properly identified customer identification for alcohol or tobacco purchases
- Processed returned items, checking against stores established return timeframe
Patient Service Representative
ST. ELIZABETH PHYSICIANS
Gonzales, USA
12.2006 - 06.2010
- Schedule and confirm patient appointments with patients and healthcare professionals
- Checked daily doctor schedule and verified insurance
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations
- Utilized customer service skills and detailed system knowledge to support the clinic operations
- Ran credit card batches and balanced deposits on a daily basis
- Evaluated patient needs, prioritized treatment and maintained patient flow
- Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illness
- Trained all new employees
Education
A.A. - General Studies
Pearl River Community College
Poplarville, MS05.2018
Diploma - Surgical Technology
Fortis College
Baton Rouge, LA12.2011
Skills
- Team Leadership
- Invoice Processing
- MS Office Proficient
- Medical Terminology
- Medical Office Procedures
- Inventory Control
- Adaptive Team Player
- HIPAA
- Insurance Verification
- Medical Records
- Medical Scheduling
- Patient Care
- EMR Systems
Timeline
Patient Access Representative
Our Lady of the Angels Hospital
06.2022 - Current
Clinical Secretary
Pine Belt Mental Healthcare Resources
01.2020 - Current
Certified Endoscopy Technician
DIGESTIVE HEALTH CENTER OF LOUISIANA
06.2012 - 08.2017
Cashier/Customer Service Representative
WALMART SUPER CENTER
09.2010 - 06.2012
Patient Service Representative
ST. ELIZABETH PHYSICIANS
12.2006 - 06.2010
A.A. - General Studies
Pearl River Community College
Diploma - Surgical Technology
Fortis College
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