Kizzie Wolf
Pleasant Valley,MO
Summary
Customer service professional with extensive call center experience at SavRX Prescription Services. Demonstrated ability in complaint resolution and CRM utilization, leading to increased customer satisfaction and loyalty. Recognized for strong problem-solving capabilities and effective communication, consistently meeting service level targets while building positive client relationships.
Overview
10
10
years of professional experience
Work History
CSR
SavRX Prescription Services
08.2024 - 08.2025
- Managed high call volumes while maintaining professionalism and multitasking effectively during peak hours.
- Demonstrated empathy and active listening, enhancing customer satisfaction and repeat business rates.
- Answered customer calls promptly to minimize on-hold wait times.
- Responded efficiently to inquiries about products, services, and company information.
- Developed strong client relationships by understanding needs and preferences, fostering loyalty.
- Assisted customers with account setup, ensuring smooth transitions to company products or services.
- Resolved recurring issues through outstanding problem-solving skills, improving operational efficiency.
CSR
Quest Diagnostics
07.2015 - 11.2023
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
- Ensured adherence to company policies while delivering exceptional service experiences.
- Collaborated with management to develop strategies for improving customer experience.
- Streamlined interdepartmental communication for timely resolution of customer concerns.
- Achieved call guidelines for service levels, handle time, and productivity metrics.
- Delivered outstanding customer service by leveraging product knowledge and fostering positive interactions.
Education
Basic
Shawnee Mission North
Shawnee, KSGED -
GED
KansasSkills
- Call center expertise
- Customer service and support
- Complaint resolution
- CRM proficiency
Timeline
CSR
SavRX Prescription Services
08.2024 - 08.2025
CSR
Quest Diagnostics
07.2015 - 11.2023
Basic
Shawnee Mission North
GED -
GED