Kizzy Lewis
Manvel,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative I
City of Houston Municipal Courts
11.2024 - 02.2025
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Inputted information from citations in a accurate and speedy manner
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Harris County Toll Road Authority
09.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Correctional Officer
TDCJ
10.2023 - 06.2024
- Enforced facility regulations to maintain order and security within the correctional environment
- Monitored inmate activities and managed work assignments, contributing to facility operations and safety
- Addressed and resolved conflicts effectively, ensuring the well-being of all parties involved
Customer Service Rep
Fort Worth Water Services
04.2021 - 08.2021
- Accurately entered data from work orders into the AS400 system, ensuring timely update and processing
- Generated work orders and coordinated service follow-ups to maintain workflow efficiency
- Conducted routine clerical tasks, including file management, email correspondence, and document reproduction
Customer Service Rep
JP Morgan Chase
05.2019 - 01.2021
- Processed and organized incoming mail, ensuring accurate distribution to appropriate departments
- Maintained strict adherence to immigration laws and confidentiality protocols during document preparation
- Entered data into the system with a high level of accuracy, ensuring timely updates to records
Customer Service Rep
Apple
03.2017 - 10.2018
- Addressed customer inquiries, resolving product-related issues and ensuring a high level of service satisfaction
- Processed cancellations and refunds efficiently, maintaining accurate and up-to-date customer records
- Adhered to strict privacy and security protocols to protect customer information
Cashier
Wal-Mart Supercenter
03.2013 - 06.2016
- Processed transactions with a high degree of accuracy, ensuring proper handling of payments and giving correct change to customers
- Maintained store presentation by restocking merchandise and managing cleanliness in the assigned area
Education
Associate of Applied Science -
Tarrant County Community College
Arlington, TX05.2016
Skills
- Customer Service
- Interpersonal Skills
- Knowledge of Microsoft Suites
- Communication Skills (Verbally and Written)
- Compiling Information Into Reports
- Operating Standard Office Machines
- Time Management
- AS400
- USCIS
- Problem-Solving
- CSMART
- QAS
Timeline
Customer Service Representative I
City of Houston Municipal Courts
11.2024 - 02.2025
Customer Service Representative
Harris County Toll Road Authority
09.2024 - 11.2024
Correctional Officer
TDCJ
10.2023 - 06.2024
Customer Service Rep
Fort Worth Water Services
04.2021 - 08.2021
Customer Service Rep
JP Morgan Chase
05.2019 - 01.2021
Customer Service Rep
Apple
03.2017 - 10.2018
Cashier
Wal-Mart Supercenter
03.2013 - 06.2016
Associate of Applied Science -
Tarrant County Community College