Klarissa Mata
Penitas,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Texas Farm Bureau Insurance
San Juan, Texas
08.2024 - 11.2024
- Delivered superior customer support to improve account retention rate.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
HAIR STYLIST- BARBER ASSISTANT MANAGER
SPORTS CLIP
01.2016 - 07.2024
- Hair stylist specializing in men's haircut
- Assistant manager role includes training new employees as well as shadowing and correcting their work
Customer Service Representative
ManpowerGroup
Mission, Texas
08.2023 - 12.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
DISPATCHER
E & G OLIVAREZ LOGISTICS
01.2022 - 01.2023
- Assisted drivers with booking transportation trips
- Communicated with brokers for loads
CUSTOMER SERVICE REPRESENTATIVE
INFINITY INSURANCE
01.2017 - 01.2018
- Assisted customers with car insurance
- Helped renew and make changes to their contract and ensured they received the best deals to their needs
Education
Medical Assistant Certification -
STVT
01.2019
Barber License -
GA BARBER SCHOOL
01.2017
Cosmetology Certification -
UCAS
01.2015
H.S Diploma -
LA JOYA HIGH SCHOOL
01.2014
Skills
- Word Document
- Power Point Presentation
- Excel Spreadsheet
- Telephone sales
- Payment processing
- Data entry
- Customer service
Languages
Native English., Spanish Speaker
Timeline
Inside Sales Representative
Texas Farm Bureau Insurance
08.2024 - 11.2024
Customer Service Representative
ManpowerGroup
08.2023 - 12.2023
DISPATCHER
E & G OLIVAREZ LOGISTICS
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
INFINITY INSURANCE
01.2017 - 01.2018
HAIR STYLIST- BARBER ASSISTANT MANAGER
SPORTS CLIP
01.2016 - 07.2024
Medical Assistant Certification -
STVT
Barber License -
GA BARBER SCHOOL
Cosmetology Certification -
UCAS
H.S Diploma -
LA JOYA HIGH SCHOOL