Directed and supervised clinic staff performance and functions to provide high quality patient care.
Implemented a strong DYAD relationship, promoting effective collaboration and alignment between Clinic Administrator and Lead Physician.
Worked successfully alongside 2 MDs/1 NP/1 PA and staff of 20 members.
Duties: Daily Assigned Reports, Expense Reports, Hiring/Terminating process, Training staff, Timesheets, Payroll, Staffing, HR Issues, etc.
Assigned quality metrics to staff and tracked each to ensure we met 5.0+ Star score.
Developed and implemented procedures to improve clinic efficiency and reduce costs.
Implemented the BETA program to build a better relationship between provider and patient and help reduce reoccurring admissions or ER visits.
CTP Clinic- Increased our contribution margin from $26 July 2024 to $288 June 2025 by implementing new processes to reduce ER visits, Admits and Re-Admits while increasing our overall RAF score.
Clinic Operations Coordinator
WellMed
Pharr, Tx
01.2021 - 01.2023
Worked alongside 4 MDs/4 NPs and staff of 24 members.
Responsible and accountable for determining the clinic staffing needs, preparing work schedules, and rearranging work schedules for staff to compensate for work loads and personnel shortages.
Oversaw daily activities for staff in the clinic as well as ensuring staff receives proper orientation, continuing education classes and any additional appropriate training.
Successfully facilitated interim CA while they filled the position.
Patient Care Coordinator
Pure Physical Therapy
Edinburg, Tx
07.2019 - 08.2020
Demonstrates clinical leadership as evidenced by previous work-related activities and work performance.
Worked with EMR system and Scheduling services for patients.
Act as a resource and provides oversight and guidance and assistance to support functions assigned to non-clinical staff as well as assist with special projects and other duties assigned by management.