Klaus Koch

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Worked as Call Center Agent on Programs for Disney and Good Sam Roadside Assistance.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.

• Responsible for creating and managing an ecommerce retail company in the marine electronics industry
• Built and maintained a supplier network
• Increased sales to $ 5 Million+ annually
• Achieved high level of customer service for increased customer retention
• Extensive travel to trade shows for up to date product assortment and newest technology in the ecommerce industry
• Found and established relationships with supporting companies