Kleenia Bynum
Chicago,IL
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Dispatcher
Comcast
04.2007 - Current
- Communicated with Techs and personnel to coordinate timely tech arrivals for service.
- Managed conflict resolutions with customers, Techs and other personnel to encourage professional relationships and promote respect.
- Directed dispatching &routing
- Maintained professional relationships with Peers, Techs, and Field leads to increase trust, reliability, and rapport.
- Create and work excel reports such as; technician call offs; mdu reporting; and special handlings jobs
Photo Supervisor
CVS Pharmacy
08.2005 - 01.2007
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
Education
High School Diploma -
Lucy Flowers
08.2001
Skills
- Prioritizing Calls
- Routing tech work day
- Dispatching Workers
- Problem Assessment
- Call Center Software
- Effective Communication
- Verifying Coverage
- Closing tickets
- Excel proficiency
- Multitasking and organization
Accomplishments
- Consistently recognized as a top performer exceeding targets and demonstrating high performance over multiple years , including maintaining a top ranking for several consecutive months.
- Ranked "Outstanding" on Yearly reviews last 2 years
- Highly versatile Point Of Contact (POC)
- Maintained Excel based reports for Technician Call Offs; MDU Scheduling and Special Handling Jobs
Timeline
Dispatcher
Comcast
04.2007 - Current
Photo Supervisor
CVS Pharmacy
08.2005 - 01.2007
High School Diploma -
Lucy Flowers