Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kleverson Villas

Greentown,PA

Overview

21
21
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Andros Diner
Newark, NJ
03.2013 - 05.2024
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Trained new employees to perform duties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Butler

MTV NYC
New York, NY
07.2003 - 12.2012
  • Greeted guests and provided assistance upon their arrival.
  • Assisted in the coordination of events and parties for the employer's family and friends.
  • Ensured that all areas within the residence were kept clean at all times.
  • Managed correspondence with vendors, suppliers, service providers. on behalf of the employer.
  • Kept patient health and personal information private and confidential.
  • Accompanied clients to appointments and arranged transportation.

Education

High School Diploma -

New York Film Academy, New York
New York, NY
08-2005

Skills

  • Restaurant operations management
  • Staff Management
  • Customer Engagement
  • Operations Management
  • Menu development
  • Schedule Coordination

Languages

English
Professional
Portuguese
Professional
Spanish
Professional
Italian
Professional

Certification

American Citizenship - Fire Safety Certified

Brazilian Citizenship - Firefighter Volunteer

Timeline

Restaurant Manager

Andros Diner
03.2013 - 05.2024

Butler

MTV NYC
07.2003 - 12.2012

High School Diploma -

New York Film Academy, New York

American Citizenship - Fire Safety Certified

Brazilian Citizenship - Firefighter Volunteer

Kleverson Villas