Kloe Smith
Murphysboro,IL
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Domino’s Pizza
02.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Conducted performance evaluations to improve team productivity and morale.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Secretary / Bookkeeper
Pettett Funeral Home
11.2020 - 10.2022
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Complete forms in accordance with company procedures
- Conduct searches to find needed information, using such sources as the Internet
- Learn to operate new office technologies as they are developed and implemented
- Locate and attach appropriate files to incoming correspondence requiring replies
- Maintain scheduling and event calendars
- Prepare and mail checks
- Schedule and confirm appointments for clients, customers, or supervisors
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Make copies of correspondence or other printed material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Florist
Cinnamon Lane Flowers
07.2016 - 12.2021
- Designed custom floral arrangements for diverse events, ensuring client satisfaction and aesthetic appeal.
- Managed inventory of flowers and supplies, optimizing stock levels to reduce waste and costs.
- Trained new staff on floral design techniques and customer service best practices, enhancing team capability.
- Oversaw daily operations, coordinating with suppliers to secure high-quality materials promptly.
Education
High School Diploma or Equivalent - High School/Secondary Certificates, Other
Murphysboro High School
Murphysboro, IL, United States05.2017
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Google drive
- Customer service
- Staff hiring
- Team leadership
- Payroll administration and timekeeping
- Desktops, laptops, and mobile devices
Timeline
Assistant General Manager
Domino’s Pizza
02.2024 - Current
Secretary / Bookkeeper
Pettett Funeral Home
11.2020 - 10.2022
Florist
Cinnamon Lane Flowers
07.2016 - 12.2021
High School Diploma or Equivalent - High School/Secondary Certificates, Other
Murphysboro High School