Kaleb Maclean
Ocala,Fl
Summary
Diligent professional with experience and proven knowledge of pricing, retail sales, and security operations. Aiming to leverage my abilities to successfully fill the role on your team. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Racewash Car Wash
02.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Service Technician
Todd Casey Golf Cart Repair
08.2023 - 12.2023
- Readjusted equipment and repaired or replaced inoperative equipment to test for proper operation
- Executed troubleshooting and diagnosis for equipment errors or malfunctions
Pro Shop Associate
Ocala Golf Club
06.2022 - 08.2023
- Conducted regular maintenance checks on golf clubs, carts, rental equipment to ensure proper functioning
- Assisted in stocking shelves with new merchandise and maintained organization throughout the store
- Performed administrative tasks such as filing paperwork, entering data into computer system, printing labels
- Resolved customer complaints in a timely manner by listening carefully to their concerns then offering solutions that meet their needs
- Demonstrated strong communication skills while interacting with customers, answering questions, and resolving issues
- Organized special events related to pro shop operations including tournaments or fundraisers
Customer Service Associate
Rural King of Ocala
05.2021 - 06.2022
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Handled escalated calls professionally while providing a positive resolution for the caller
Education
HIGH SCHOOL DIPLOMA -
Forest High School
Ocala, FLSkills
- POS Transactions
- Rewards Programs
- Fee Collection
- Issuing Receipts
- Customer Experience
- Register Opening And Closing
- Operate Cash Register
- Ability To Lift 40 Pounds
- Returns And Exchanges
- Merchandise Recommendations
- Customer Satisfaction
- Merchandise Receiving And Handling
- Engaging With Diverse Customers
- Adaptable And Flexible
- Sales Floor Organization
- Troubleshooting and diagnosis
- Maintenance and repair
Additionalinformation
The Military Order Of The World Wars Award Of Merit, JROTC, Golf Team, Soccer
Timeline
Assistant Manager
Racewash Car Wash
02.2024 - 11.2024
Service Technician
Todd Casey Golf Cart Repair
08.2023 - 12.2023
Pro Shop Associate
Ocala Golf Club
06.2022 - 08.2023
Customer Service Associate
Rural King of Ocala
05.2021 - 06.2022
HIGH SCHOOL DIPLOMA -
Forest High School