Kmaiyah Gilbert
Dothan,AL
Summary
Dynamic professional with experience in customer relationship management and team collaboration. Proven ability to assist teammates in achieving sales goals while providing exceptional service and crisis intervention support to clients.
Overview
5
5
years of professional experience
Work History
Sales Associate
Walmart
Dothan , AL
07.2024 - 07.2025
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Team Member
Firehouse Subs
Dothan, AL , AL
01.2020 - 07.2024
- Participated in training sessions for new employees when needed.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Participated in team meetings to discuss strategies for improvement.
- Identified opportunities for process improvements within the department.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to achieve daily goals.
- Monitored expiration dates on food items for freshness assurance.
Program Coordinator assistant
Distinguished Young Gentlemen
Tallahassee, Florida
10.2021 - 12.2023
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Encouraged positive behaviors through rewards systems when appropriate.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Developed positive relationships with patients while maintaining professional boundaries.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Education
High School Diploma -
Dothan High School
Dothan, AL06-2022
Associate of Science - Sociology
George C Wallace Community College
Dothan, ALSkills
- Customer service
- Customer relationship management
- Effective communication
- Problem solving
- Crisis intervention
- Team collaboration
- Listening skills
- Order assistance
- Sales processing
References
References available upon request.
Timeline
Sales Associate
Walmart
07.2024 - 07.2025
Program Coordinator assistant
Distinguished Young Gentlemen
10.2021 - 12.2023
Team Member
Firehouse Subs
01.2020 - 07.2024
High School Diploma -
Dothan High School
Associate of Science - Sociology
George C Wallace Community College