Kmira Jones Shipley
Apopka,FL
Summary
Proven track record in enhancing customer satisfaction and team productivity at Winn Dixie Grocery Store, demonstrating exceptional customer service and complex problem-solving skills. Excelled in complaint handling and inventory control, fostering teamwork and collaboration. Achieved positive outcomes in high-pressure environments, ensuring adherence to food safety guidelines at SeaWorld Parks & Resorts. I am also an enthusiastic and motivated individual passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Winn Dixie Grocery Store
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Increased team productivity with effective communication and coordination of tasks.
Food and Beverage Associate
SeaWorld Parks & Resorts
03.2022 - 07.2023
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained new staff members on company policies and procedures.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2024
Skills
- Customer Service
- Customer Support
- Refunds and exchanges
- Inventory Control
- Teamwork and Collaboration
- Team Collaboration
- Complaint Handling
- Complex Problem-Solving
- Cash Management
Certification
- First Aid/CPR Certified
- Microsoft Word and Excel Certified
Timeline
Customer Service Associate
Winn Dixie Grocery Store
06.2023 - Current
Food and Beverage Associate
SeaWorld Parks & Resorts
03.2022 - 07.2023
High School Diploma -
Apopka High School
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