Summary
Overview
Work History
Education
Skills
About Me
Timeline
AssistantManager
Jacqueline Van Horn

Jacqueline Van Horn

Longview,TX

Summary

Motivated, hardworking, and passionate individual with strong organizational skills. Seeking an entry-level position as a Customer Service Representative or Telephone Operator. Committed to contributing to team success and company goals.

Overview

19
19
years of professional experience

Work History

DISPATCHER

LONDON'S WRECKER SERVICE
2021.01 - 2022.01

• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

  • Ensured compliance with local, state, and federal regulations related to emergency communication by acting proficiently while conversing with officers and first responders.
  • Maintained high levels of confidentiality and discretion with sensitive information.

HOME HEALTH CARE PROVIDER

TEXAS HOME HEALTH (ACCENT CARE)
2013.01 - 2017.01
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Increased family satisfaction, offering emotional support and guidance during challenging times.

In-Bound Telemarketing

T.C.I.M
2003.01 - 2004.01
  • Handled high-volume telemarketing operations with expert use of client management software and computer skills.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Education

Trauma Informed Abuse - Counseling

DFPS
Longview, TX
08.2020

BUSINESS ADMINISTRATION -

VISTA COLLEGE
Longview, TX
12.2015

GED -

TEXAS HOPE LITERACY
Dallas, TX
12.2007

Skills

    •Customer Service

  • Work Ethic and Integrity
  • Patience and Empathy
  • Professionalism and Courtesy
  • Complex Problem-Solving
  • POS system operations
  • Fraud PreventionAwareness
  • Active Listening
  • Training and mentoring
  • Policies and Procedures

About Me

I have always had a heart for people and animals. If it has life even more so a soul then I am drawn to them. I love helping others, I love knowing that I can do or say things that can be so effective that it can literally impact and improve someone's quality of life, it's an amazing feeling of satisfaction and accomplishment.

Timeline

DISPATCHER

LONDON'S WRECKER SERVICE
2021.01 - 2022.01

HOME HEALTH CARE PROVIDER

TEXAS HOME HEALTH (ACCENT CARE)
2013.01 - 2017.01

In-Bound Telemarketing

T.C.I.M
2003.01 - 2004.01

Trauma Informed Abuse - Counseling

DFPS

BUSINESS ADMINISTRATION -

VISTA COLLEGE

GED -

TEXAS HOPE LITERACY
Jacqueline Van Horn