Koal Rourick
Lewiston,ID
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I enjoy learning the ins and outs of a company to be able to understand my job role better.
Overview
4
4
years of professional experience
Work History
Swing Manager
McDonald's
Lewiston, ID
06.2020 - Current
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- Resolved customer complaints in a professional manner while upholding company standards.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Analyzed sales data from POS systems to identify trends in customer purchases and demographics.
- Supervised teams' work to maintain consistent quality and performance levels.
- Assisted staff by serving food and beverages or bussing tables.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Bachelor of Science - Business Management
Lewis-Clark State College
Lewiston, ID12-2023
Skills
- Staff Leadership
- Portion Control
- Portioning
- Staff Supervision
- Employee Engagement
- Strategic Planning
- Personable
- Problem Solving
- Desire to Learn
Timeline
Swing Manager
McDonald's
06.2020 - Current
Bachelor of Science - Business Management
Lewis-Clark State College
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