Kobe Johnson
Jonesboro,AR
Summary
Detail-oriented Program Eligibility Specialist skilled in interpreting and applying complex regulations to determine client eligibility. Expertise in reviewing applications, conducting interviews, and verifying information enhances team efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Program Eligibility Specialist
State of Arkansas
Harrisburg, Arkansas
09.2021 - Current
- Conducted interviews with applicants to assess eligibility for state benefits, documenting discussion details in real time to ensure accurate case processing.
- Applied policy guidelines to assess program qualification
- Reviewed client forms and supporting documents to confirm alignment with state rules before case processing.
- Contacted vendors and state staff to collect required verification while following confidentiality policies.
- Reviewed peer case work for accuracy and provided corrective guidance, enhancing overall quality of case submissions.
- Prepared case files for review and compliance auditing
- Appointed to assist management and colleagues with identifying and solving issues with the system and/or case work to guarantee efficient case processing
- Mentored and trained newly hired colleagues to ensure understanding of processes and expectations.
- Met monthly quota while maintaining 90% accuracy or higher.
Education
Bachelor of Arts - Communication
University of Tennessee
Knoxville, TN05-2021
High School Diploma -
Fayette-Ware High School
Somerville, TN05-2017
Skills
- Microsoft Office
- Client relations
- Communication
- Task management
- Strategic planning
- Digital literacy
- Conflict resolution
- Critical thinking
- Problem solving
- Data entry
Timeline
Program Eligibility Specialist
State of Arkansas
09.2021 - Current
Bachelor of Arts - Communication
University of Tennessee
High School Diploma -
Fayette-Ware High School