Melanie Canuto
Monticello,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Program Eligibility Specialist
Department of Human Services | Division of County Operations
2022.03 - Current
- Evaluated and authorized over 75 cases weekly to grant, modify, or deny eligibility of benefits while adhering to Arkansas state policies and ensuring compliance with established guidelines
- Conducted in-depth interviews with an average of 35 clients weekly, extracting and analyzing pertinent information to ascertain eligibility for Arkansas state benefits
- Effectively communicated with participating private and public service providers employing strong interpersonal skills to facilitate information exchange
- Demonstrated a keen understanding of complex legal frameworks, proactively staying aware of updates and changes to ensure up-to-date compliance in accordance with the highest ethical standards.
Family Service Worker
Department of Human Services | Division of Children and Family Services
2021.06 - 2022.03
- Conducted thorough investigations into suspected child abuse and neglect complaints, employing a comprehensive approach involving on-site visits, background research, and interviews with all relevant parties
- Efficiently developed and managed 15 or more case plans concurrently within a demanding 30-day timeframe
- Demonstrated a commitment to ensuring the safety and well-being of children by providing insightful recommendations grounded in a deep understanding of each case’s unique circumstances
- Thoroughly documented all case work activities and developments; prepared detailed court reports for custody hearings, synthesizing complex information into clear and concise presentations.
ECommerce Personal Shopper
Walmart
2018.09 - 2021.06
- Executed end-to-end order fulfillment process by efficiently locating, preparing, and packaging items to meet customer orders, ensuring the utmost quality and accuracy
- Collaborated seamlessly with team members to ensure a seamless workflow, contributing to the overall efficiency of team operations and positive customer experience
- Received and stocked merchandise with precision, adhering closely to company safety procedures
- Maintained accurate inventory records by diligently completing essential paperwork, logs, and documentation.
Education
Master of Business Administration -
John Brown University
Siloam Springs, AR12.2022
Bachelor of Arts -
University of Arkansas
Fayetteville, AR12.2020
Skills
- Microsoft Office
- Google Suite
- Spreadsheets
- Online research
- Email communications
- Creative and analytical skills
- Administrative/clerical operations
- Critical thinking
- Problem solving
- Budgeting
Timeline
Program Eligibility Specialist
Department of Human Services | Division of County Operations
2022.03 - Current
Family Service Worker
Department of Human Services | Division of Children and Family Services
2021.06 - 2022.03
ECommerce Personal Shopper
Walmart
2018.09 - 2021.06
Master of Business Administration -
John Brown University
Bachelor of Arts -
University of Arkansas
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