Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Koby Andrade

Houston,United States

Summary

Results-driven and customer-focused professional with over five years of experience in logistics, delivery
driving, and customer service. Proven expertise in ensuring accurate deliveries, enhancing customer
satisfaction, and adhering to regulatory standards. Adept at merchandising and inventory management,
committed to fostering positive customer relationships.

Overview

6
6
years of professional experience

Work History

Delivery Driver

PC Logistics
09.2019 - 11.2021
  • Delivered packages efficiently to customer doorsteps and business locations, achieving a 98%
    on-time delivery rate.
  • Demonstrated excellent navigation skills and adherence to instructions, ensuring safe and timely
    deliveries in high-traffic areas.
  • Maintained a clean driving record with zero traffic violations, exemplifying a commitment to safety
    and professionalism.

Rural Mail Carrier Associate

United States Postal Service, USPS
09.2019 - 11.2021
  • Ensured timely delivery for over 500 addresses weekly, enhancing customer satisfaction ratings by
    10%.
  • Played a key role in team dynamics by assisting fellow carriers, promoting collaboration, and
    achieving team benchmarks consistently.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking
    capabilities for the post office.

Customer Service Representative

Federal Reserve Bank of Minneapolis
01.2022 - 05.2024
  • Delivered precise information and resolved customer inquiries, contributing to a 15% increase in
    positive feedback scores.
  • Guided customers in navigating online platforms, improving user experience and reducing order
    errors by 30%.
  • Provided comprehensive coaching and mentoring of new hires, facilitating their successful
    integration into the team and enhancing overall team performance.

Department Lead

Dick Sporting Goods
06.2018 - 10.2019
  • Led the department to consistently exceed sales targets by implementing effective product
    recommendation strategies tailored to customer needs, contributing to a 25% increase in sales
    revenue.
  • Fostered a high-performance culture through ongoing coaching and constructive feedback, improving
    team morale and productivity.

Education

No Degree - Business Management

North Carolina A & T State University
Greensboro, NC

High School Diploma -

East Chapel Hill High School
Chapel Hill, NC
06.2016

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Punctual and reliable
  • Problem-solving
  • Safe driving

Certification

Department of Transportation (DOT) Certification

Timeline

Customer Service Representative

Federal Reserve Bank of Minneapolis
01.2022 - 05.2024

Delivery Driver

PC Logistics
09.2019 - 11.2021

Rural Mail Carrier Associate

United States Postal Service, USPS
09.2019 - 11.2021

Department Lead

Dick Sporting Goods
06.2018 - 10.2019

No Degree - Business Management

North Carolina A & T State University

High School Diploma -

East Chapel Hill High School

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Koby Andrade