Kody Combs
Pensacola,FL
Summary
Dynamic professional with extensive experience in dispatch operations at Jitsu, excelling in customer service and conflict resolution. Proficient in dispatch software, I enhanced route efficiency and trained staff, fostering a collaborative environment. Recognized for maintaining accurate records and implementing effective procedures, driving operational excellence and customer satisfaction.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Overview
6
6
years of professional experience
18
18
Certification
Work History
Dispatcher
Jitsu
02.2023 - Current
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed communication between drivers and clients to optimize route efficiency.
- Utilized dispatch software to track vehicle locations and monitor performance.
- Developed standardized procedures for handling emergency situations effectively.
- Trained new staff on dispatch protocols and software usage for seamless integration.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
03.2020 - 01.2023
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff to foster a collaborative team environment and improve performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to align staffing with peak business hours, enhancing operational efficiency.
- Ensured compliance with health and safety standards, maintaining a clean and safe working environment.
- Collaborated with upper management on strategic initiatives aimed at improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Associate of Computer Science - Cyber Security
George Stone Technical College
Pensacola, FL07-2026
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software (Zendesk Proficient)
- Time management
- Problem-solving
- Dispatching procedures
- Customer relations
- Updating logs
Certification
CompTIA A+
Java Scripting
Python
HTML & CSS
Cloud Computing
Network Security
Cyber Security
Networking
Microsoft Office Specialty
Microsoft Powerpoint, Excel, and Word
Device Configuration and Management
Florida Ready-To-Work Soft Skills, Computer Operations, Digital Communication, Digital Documents, and Digital Security.
Timeline
Dispatcher
Jitsu
02.2023 - Current
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
03.2020 - 01.2023
Associate of Computer Science - Cyber Security
George Stone Technical College