Kody Gillard
Hillsboro,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Hillsboro, Oregon
11.2024 - Current
- Resolved customer complaints with professionalism and efficiency, enhancing satisfaction.
- Assisted customers with product inquiries and service requests.
- Resolved customer inquiries in a timely manner.
- Collaborated with team members to enhance customer experiences.
- Greeted customers and identified their needs.
- Informed customers about promotions and loyalty programs, driving engagement and loyalty.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed transactions accurately at the cash register.
- Handled cash register operations accurately during peak times.
- Processed returns and exchanges, ensuring smooth transactions and customer satisfaction.
- Ensured a tidy and well-stocked environment to enhance customer satisfaction.
- Participated in training sessions to improve product knowledge.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
Liberty Highschool
Hillsboro, OregonSkills
- Customer service
- Complaint resolution
- Customer relations
- Transaction management
- Cash management
- Product expertise
- Team collaboration
Timeline
Customer Service Associate
Walgreens
11.2024 - Current
Liberty Highschool