Kody Hodge
Westlake Village,CA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Currently working to enter the cyber security field and then work my way up the ranks. Currently know how to build and manage Windows and Linux VMs. Anything that I haven't learned yet I have the drive and passion to learn it in my own personal time.
Overview
6
6
years of professional experience
Work History
Bartender/Server Shift Leader
Calamigos Guest Ranch & Beach Club
2022.08 - 2023.11
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Warehouse Clerk
- Organized and cleaned warehouse
- Built storage shelves
- Moved and organized filing cabinets
- Broke down deliveries.
File Clerk
California Virtual Academics
2022.04 - 2022.07
- Handle files
- Alphabetize files for multiple years of students
- Work on excel spreadsheets.
- Maintained physical and computer-based filing systems.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Cashier/Meat Clerk
Sprouts Farmers Market
2020.09 - 2022.02
- Handled money
- Assisted customers with any questions
- Learned the different cuts of meat
- Closed and ran meat counter by myself
- Cleaned and sanitized cutting room
- Stocked cases
- Broke down and worked loads out
- Prepared and set up gourmet case and foods
- Prepared and set up fish case.
Help Desk Technician
LANLINE COMMUNICATIONS INC.
2019.05 - 2019.07
- Activate ports for internet connection
- Troubleshoot issues with internet connections
- Set up workstations (install computers)
- Move computers to other locations.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Communications Technician
ALL-PRO COMMUNICATION TECHNOLOGIES INC
2018.03 - 2019.05
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Structural Cabling
- Build out IDF
- Work with fiber optic cable - CAT 6A - CAT 5
- Terminate test all cables - up to code
- Dressing cable
- Building out closets
- Troubleshooting skills in IDF/Toning & Testing
- Lock out/tag out
- Powder actuated tools
- Experience working alongside and with other trades & general contractors.
Education
Cybersecurity Professional Certificate Program - Cybersecurity
California State University Long Beach
Long Beach, CA12.2022
High School Diploma -
Agoura High School
Agoura Hills, CA06.2015
Skills
- Ticket Management
- Adaptability
- Customer service
- Remote support
References
- Rashaan Miller, (917) 532-5583, Store manager from Sprouts
- Matthew Jimenez, (406) 603-0776, Meat department manager at Sprouts
Timeline
Bartender/Server Shift Leader
Calamigos Guest Ranch & Beach Club
2022.08 - 2023.11
File Clerk
California Virtual Academics
2022.04 - 2022.07
Cashier/Meat Clerk
Sprouts Farmers Market
2020.09 - 2022.02
Help Desk Technician
LANLINE COMMUNICATIONS INC.
2019.05 - 2019.07
Communications Technician
ALL-PRO COMMUNICATION TECHNOLOGIES INC
2018.03 - 2019.05
Warehouse Clerk
Cybersecurity Professional Certificate Program - Cybersecurity
California State University Long Beach
High School Diploma -
Agoura High School
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