Kody Titus
Boise,ID
Summary
Results-driven General Manager with expertise in inventory management and customer service strategies. Proven track record in enhancing operational efficiency and team performance.
Overview
4
4
years of professional experience
Work History
General Manager
Jimmy John's
Boise, ID
11.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to optimize service delivery and improve customer satisfaction.
- Implemented customer service strategies to enhance satisfaction.
- Resolved customer complaints to ensure positive dining experiences.
- Trained and supervised team members on food safety protocols, ensuring compliance and reducing risk of violations.
- Developed staff schedules to maximize labor efficiency and align with peak service times.
- Oversaw inventory management and maintained strong supplier relationships.
- Maintained cleanliness and organization of the restaurant environment.
Assistant Manager
Jimmy John's
Meridian, Idaho
01.2023 - 11.2025
- Supervised daily operations to ensure high-quality customer service.
- Coordinated team schedules to optimize coverage during peak hours.
- Trained new staff on food safety and service protocols.
- Resolved customer complaints promptly to sustain high customer satisfaction.
- Implemented training programs to develop employee skills and improve service quality.
- Managed inventory levels to ensure optimal stock availability and ordered supplies as needed.
- Assisted in maintaining cleanliness and organization of the store environment.
Education
High School Diploma -
Kuna High School
Kuna, ID05-2016
Skills
- Budgeting
- Inventory management
- Supplier relations
- Operational efficiency
- Customer service strategies
- Customer complaint management
- Quality assurance
- Staff training
- Team coordination
- Performance monitoring
- Interdepartmental collaboration
- Problem solving
- Time management
Timeline
General Manager
Jimmy John's
11.2025 - Current
Assistant Manager
Jimmy John's
01.2023 - 11.2025
High School Diploma -
Kuna High School