Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kody Winters

Patient Service Specialist
East Palestine,OH

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Word and Microsoft Excel as well as Skype for Business.

Overview

12
12
years of professional experience

Work History

Patient Service Specialist

NovaCare Rehabilitation
Salem, OH
12.2021 - Current
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Balanced deposits and credit card payments each day.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Took copayments and compiled daily financial records.
  • Verified insurance eligibility and coverage for patients.
  • Managed over 50 customer calls pe day.

Bar Tender

F.O.E 1506
East Palestine, OH
01.2020 - Current
  • Built relationships with vendors to manage orders and negotiate costs.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer , team, and business needs while avoiding unnecessary delays or errors
  • Served high customer volumes 150 plus, during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Unit Clerk

Beaver Valley Nursing And Rehabilitation
Beaver Falls, PA
06.2011 - 06.2020
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Prepared admissions charts and scanned records.
  • Received and routed laboratory results to correct clinical staff members.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Provided clerical support, addressing routine, and special requirements.
  • Answered phone calls and messages for 3-physician for inpatient medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Arranged discharges and patient transportations.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

GED -

East Palestine High School
East Palestine, OH
05.1996

Skills

  • Payment Collection
  • Insurance Information Collection
  • Patient Registration
  • Customer Service
  • HIPAA Compliance
  • Appointment Scheduling
  • Medical Filing
  • Multi-Line Telephone Systems
  • Patient Appointment Management
  • Billing Issue Resolution and Support
  • Verifying Eligibility
  • Organization and Time Management
  • Comfort with Technology and Databases
  • Specialty Care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Patient Service Specialist

NovaCare Rehabilitation
12.2021 - Current

Bar Tender

F.O.E 1506
01.2020 - Current

Unit Clerk

Beaver Valley Nursing And Rehabilitation
06.2011 - 06.2020

GED -

East Palestine High School

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Kody WintersPatient Service Specialist