Summary
Overview
Work History
Education
Skills
Affiliations
Timeline

Kofi Aganyi

Shiloh,IL

Summary

Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 2 years in the field.

Overview

11
11
years of professional experience

Work History

Area Supervisor

McDonald's Restaurant
02.2022 - Current

  • Decreased inventory shrinkage by 2.76%, drive-off, and daily cash discrepancies by closely monitoring daily operations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Reduced employee turnover by 70% through fostering a positive work environment and providing opportunities for professional growth.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

General Manager

Captain D's
11.2018 - 01.2022
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Supervisor

AAFES Exchange
03.2013 - 11.2018
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Achieved results by working with staff to meet established targets.

Education

Bachelor of Science - Human Resources Management

Central University College, Accra, Ghana

MBA - Health Administration; Logistics And Supply Chain

Colorado Technical University, Colorado Springs, CO
07.2019

Skills

  • Staff Coaching and Training
  • Superior Work Ethic
  • Adaptable to Changing Demands
  • Records Organization
  • Developing brand messaging
  • Business Development
  • Scheduling and Time-Tracking
  • Cash Handling and Reconciliation

Affiliations

  • National Society of Leadership and Success

Timeline

Area Supervisor - McDonald's Restaurant
02.2022 - Current
General Manager - Captain D's
11.2018 - 01.2022
Supervisor - AAFES Exchange
03.2013 - 11.2018
Central University College - Bachelor of Science, Human Resources Management
Colorado Technical University - MBA, Health Administration; Logistics And Supply Chain

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Kofi Aganyi