Competent Customer Service Representative to exceed sales goals and build long-term relationships with customers. Facilitate positive experience through high quality customer care and prompt resolution of complaint and issues. Quality driven Manual tester with critical thinking professional demonstrating abilities in QA and identifying missing requirements. Multitasking individual focused on team collaboration, identifying defects. Bilingual and proactive with extensive expertise on insurance domain knowledge. Experience reviewing features to locate problems with common functions, as well as conducting comprehensive independent analyses to identify surprising issues.
Customer Service
Inbound calls
Outbound calls
Leadership
Multitasking
Time management
Attention to details
Microsoft window 7
Microsoft office 2010
Cashier handle experience
SQL
Billing