Kohner Carson

• Assisted customers in selecting flooring materials based on needs and preferences.
• Maintained knowledge of product features, benefits, and installation processes.
• Processed transactions efficiently using point-of-sale systems.
• Organized merchandise displays to enhance customer engagement and sales potential.
• Collaborated with team members to ensure stock availability and store presentation.
• Supported promotional events by setting up displays and engaging with customers effectively.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Maintained high standards of customer service to encourage repeat business.

Optimized daily schedule for increased efficiency and punctuality.

Established digital platform to highlight projects and upcoming developments.

Ensured availability of necessary resources and restocked supplies for upcoming cleanings and services.

Provided great communication to customers about arrival and departure times.

Self owned business.