Kokona Yanagisawa
Honolulu,Hawaii
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Salvatore Cuomo Market Hakata. Proven ability to enhance guest engagement and operational efficiency, fostering repeat business through attentive service and strong customer relationships. Proficient in cash handling and maintaining cleanliness standards in high-volume environments.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Salvatore Cuomo Market Hakata
03.2025 - 08.2025
- Collaborated with kitchen staff to streamline food preparation processes, improving order turnaround times.
- Implemented feedback mechanisms to enhance menu items based on customer preferences and suggestions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
- Developed strong customer relationships, resulting in repeat business and positive reviews for the establishment.
- Cultivated warm relationships with regular customers.
Server
MK Restaurant
09.2024 - 08.2025
- Oversaw daily restaurant operations, maintaining compliance with health and safety regulations.
- Trained new staff on menu offerings and service protocols, fostering a knowledgeable team environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
MOS Burger
12.2020 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
- Developed strong customer relationships, resulting in repeat business and positive reviews for the establishment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Fukuoka Girls Highschool
Fukuoka03.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Customer service
- Foreign language proficiency
Languages
English
Limited Working
Japanese
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Drawing and Painting
- Fashion and Style
- Baking
- Food Tourism
Timeline
Server
Salvatore Cuomo Market Hakata
03.2025 - 08.2025
Server
MK Restaurant
09.2024 - 08.2025
Server
MOS Burger
12.2020 - 01.2025
High School Diploma -
Fukuoka Girls Highschool
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