Kolbe Hess
Birmingham ,AL
Summary
Accomplished sales associate at Cracker Barrel Old Country Store and cashier at Publix super market, focusing on customer satisfaction and relationship development. Skilled in cash management and strategic sales techniques, contributing to sustained customer engagement. Proven ability to work collaboratively in dynamic environments to meet objectives. Also have experience as a counselor at a middle school summer camp, fostering growth and support for children ages 11-14.
Overview
4
4
years of professional experience
Work History
Sales Associate
Cracker Barrell Old Country Store
Birmingham, AL
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Summer Camp Staff Member
Life Teen
Dahlonega, GA
05.2025 - 08.2025
- Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
- Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
- Managed logistics of daily camp operations such as attendance tracking, meal coordination, and equipment inventory to maintain smooth routines.
- Boosted teamwork and communication skills among campers through engaging group games and exercises.
- Cultivated a sense of community among campers by encouraging positive interactions, setting group goals, and celebrating collective achievements.
Cashier/Bagger
Publix Grocery Store
Hoover, AL
06.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Pre-Health Service Administration
Auburn University
Auburn, ALHigh School Diploma -
Chelsea High School
Chelsea, AL05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Relationship building
- Outgoing personality
- Sales strategies
Accomplishments
National Honor Society
A Honor Roll
NHA Patient Care Certified
Timeline
Summer Camp Staff Member
Life Teen
05.2025 - 08.2025
Sales Associate
Cracker Barrell Old Country Store
01.2024 - Current
Cashier/Bagger
Publix Grocery Store
06.2021 - 01.2024
Pre-Health Service Administration
Auburn University
High School Diploma -
Chelsea High School