Kolbie Rains
Carmel,IN
Summary
Dynamic sales professional with a proven track record at Hare Honda, adept in customer needs assessment and conflict resolution. Excelled in upselling and sales development, fostering lasting customer relationships and achieving sales objectives. Skilled in inventory control and problem-solving, demonstrating exceptional time management and negotiation tactics.
Overview
9
9
years of professional experience
Work History
Sales Associate
Hare Honda
07.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Hit Honda Silver Sales Objective
Sales Associate
Ed Martin Honda
03.2020 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Associate
Best But
01.2019 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
File Management
Drs. Lauck and Mclean
04.2018 - 01.2020
- Completed clerical tasks such as file management and transmissions with speed and accuracy.
- Maintained organized file management system to promote accessibility.
- Maintained accurate reporting, records and files necessary for proper management of territory.
- Preserved important, confidential files by developing electronic recordkeeping system.
- Reported safety issues or accidents to management.
- Maintained, verified and updated privileges for credentials files, insurance, and legal documentation.
Supervisor
Speck's Pet Supplies
08.2015 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Carmel High School
Carmel03-2018
Skills
- Customer Needs Assessment
- Inventory Control
- Upselling
- Sales Development
- Product Sales
- Customer Service
- Time Management
- Conflict Resolution
- Problem-solving skills
- Adapt to diverse groups
- Negotiation Tactics
Timeline
Sales Associate
Hare Honda
07.2022 - Current
Sales Associate
Ed Martin Honda
03.2020 - 06.2022
Associate
Best But
01.2019 - 03.2020
File Management
Drs. Lauck and Mclean
04.2018 - 01.2020
Supervisor
Speck's Pet Supplies
08.2015 - 04.2018
High School Diploma -
Carmel High School
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