Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kolby Fornal

_________________________________________________________
Cape Coral,FL

Summary

Adept in team leadership and operations management, I significantly enhanced customer satisfaction and team performance at Vapesutra by mentoring staff and streamlining processes. Leveraging strategic planning and performance management skills, I focus on impactful results, driving business growth and operational excellence.

Overview

3
3
years of professional experience

Work History

Manager

Vapesutra
01.2024 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Manager

Sidecar Treats
05.2022 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.

Crew Member

Firehouse Subs
06.2021 - 03.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Cape Coral High School
Cape Coral, FL
05.2001 -

Skills

    Team Leadership

    Operations Management

    Strategic Planning

    Performance Management

Timeline

Manager

Vapesutra
01.2024 - 06.2024

Manager

Sidecar Treats
05.2022 - 07.2023

Crew Member

Firehouse Subs
06.2021 - 03.2022

High School Diploma -

Cape Coral High School
05.2001 -

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Kolby Fornal_________________________________________________________