Kolby Fornal
_________________________________________________________
Cape Coral,FL
Summary
Adept in team leadership and operations management, I significantly enhanced customer satisfaction and team performance at Vapesutra by mentoring staff and streamlining processes. Leveraging strategic planning and performance management skills, I focus on impactful results, driving business growth and operational excellence.
Overview
3
3
years of professional experience
Work History
Manager
Vapesutra
1799 NW 2nd Ave, Boca Raton, FL 33432
01.2024 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Sidecar Treats
434 SE 47th Terrace Suite A, Cape Coral, FL 33904
05.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Firehouse Subs
2612 Santa Barbara Blvd, Cape Coral, FL 33904
06.2021 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL 05.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Timeline
Manager
Vapesutra
01.2024 - 06.2024
Manager
Sidecar Treats
05.2022 - 07.2023
Crew Member
Firehouse Subs
06.2021 - 03.2022
High School Diploma -
Cape Coral High School
05.2001 -