Kole Saarela
Boise,ID
Summary
Dynamic Operations Manager at Epic 3 Group with proven expertise in employee training and team leadership. Skilled in operational management and risk management, fostering a culture of excellence and accountability among a diverse team of professionals.
Overview
11
11
years of professional experience
Work History
Operations Manager
Epic 3 Group
Meridian, Idaho
04.2019 - Current
- Executes the daily operational & sales manager responsibilities, ensuring customer satisfaction are met leading to established effective relationships with customers.
- Directly managed a team of 10+ Technicians & Sales Professionals.
- Validate training protocols for employees in company procedures and programs, including new hire and ongoing technical training for state-licensed professionals in tandem with the Idaho Department of Agriculture.
- Conduct recruiting, interviewing, selecting, training, guiding, leading, and evaluating of all incoming employees for a $4.5M Operation.
- By implementing tailored training programs, our sales team elevated add-on sales from $50,000 to over $300,000 within three years. This growth resulted from enhanced product knowledge, refined sales techniques, and a commitment to continuous improvement.
Team Leader, Infantry (11B)
US Army
04.2015 - 07.2018
- Serves as a leader of a fire team in an infantry company; responsible for the welfare, fitness, morale and discipline of a 4-8 man team; responsible for the individual training and maintenance of their equipment; primary instructor and advisor in the matters of tactics, personnel management and junior leader development; directs his team's tactical employment during offensive and defensive operations; responsible for the accountability and maintenance of all assigned MTO&E equipment worth in excess of $30,000.
Education
Associates of Aviation Technology - Aviation Technology
Treasure Valley Community College
Caldwell, ID05-2024
Skills
- Operational Management
- Employee training
- Team leadership
- Risk management
- Sales Experience
- Sales Management
- State Licensing & Permitting
- Personnel Management
Decorations And Awards
- Army Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Korea Defense Service Medal
- Non-Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- Overseas Service Ribbon
Timeline
Operations Manager
Epic 3 Group
04.2019 - Current
Team Leader, Infantry (11B)
US Army
04.2015 - 07.2018
Associates of Aviation Technology - Aviation Technology
Treasure Valley Community College