Komal Vishwakarma
Manchester,CT
Summary
Dynamic beverage server skilled in delivering exceptional customer service and building rapport with guests. Committed to creating personalized experiences and ensuring guest satisfaction.
Dedicated beverage server with a track record of enhancing guest experiences through strong communication and empathy. Proficient in multitasking during high-traffic shifts while maintaining operational efficiency and cleanliness.
Results-driven beverage server known for excellent customer service and alcohol awareness. Demonstrated ability to adapt to menu changes and create loyalty with regular patrons through personalized service and proactive engagement.
Overview
4
4
years of professional experience
Work History
Beverage Server
MGM Springfield
Springfield, MA
07.2025 - 04.2026
- Delivered exceptional customer service, ensuring guest satisfaction and prompt beverage service.
- Assisted in maintaining cleanliness and organization of bar area to enhance operational efficiency.
- Collaborated with team members to streamline drink preparation processes during peak hours.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Beverage Server
Horseshoe Casino
Black Hawk, CO
04.2023 - 07.2025
- Adapted quickly to menu changes, learning new drink recipes and specials effectively.
- Supported promotional events by preparing specialty drinks and engaging with guests proactively.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Delivered exceptional customer service, ensuring guest satisfaction and prompt beverage service.
Beverage Server
Monarch Casino & Resort
Black Hawk, CO
02.2022 - 04.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Education
Bachelor of Science - Hotel Management
03-2020
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Alcohol awareness
- Building rapport with customers
- Garnishing drinks
- Complaint resolution
Timeline
Beverage Server - MGM Springfield
07.2025 - 04.2026
Beverage Server - Horseshoe Casino
04.2023 - 07.2025
Beverage Server - Monarch Casino & Resort
02.2022 - 04.2023
Dr. Arvind B. Telang Institute of Hotel Management - Bachelor of Science, Hotel Management