Kondwani Hirwa
Richardson,TX
Summary
• it’s always been my passion to deliver exceptional performance on what I do. I never thought my work spirit would take me anywhere but then when I was voted as the employee of the month due to the hard work and exceptional leadership and effort I have been showing in every aspect of my work, it showed me that it’s even worth than just this. Took almost the whole year without anyone being awarded this award. Started to work here in July and was promoted to be head server and then promoted to be the host then a month later on this position i was voted as the first employee of the month of last 2024 as employee of the month of November.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Discovery Senior Living at Plano
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders , answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- • Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression• Managed guest reservations and seating arrangements efficiently, minimizing wait times• Maintained an organized waiting area, ensuring guests were comfortable while awaiting their table• Effectively communicated with the restaurant staff to coordinate seating assignments andaccommodate special requests• Provided accurate information about menu items, daily specials, and promotions to enhance the diningexperience for guests• Assisted in managing the flow of customers during peak hours to optimize table turnover rate• Resolved customer complaints or concerns promptly and professionally, striving to exceed guestexpectations• Collaborated with servers and kitchen staff to ensure smooth communication between front-of-houseand back-of-house operations• Implemented strategies to improve customer satisfaction ratings by XX% through attentive servicedelivery• Trained new host greeters on proper greeting techniques, reservation management systems, andhandling difficult situations effectively• Maintained knowledge of current events in the local area to provide recommendations forentertainment or attractions when requested by guests• Coordinated with event planners for large parties or private events, ensuring seamless execution fromarrival to departure of guests
Cashier and Customer Service
Sharks Fish & Chicken
06.2023 - 06.2024
- I worked as a cashier, server and manager as well for some time when we had no manager
- I always tried to be so positive and welcoming to all customers and provide the best service I can
- I honestly love spending time providing best services to customers
- Most of the customers would tell me that I was the reason they came back to store because they liked the way I served them and other customers
- My manager once told me that some customers refused to place their orders because they were told that I was not yet there when they asked and he continued to tell them that I start my shift at 1pm
- They went back and came to place their orders when I showed up and my manager was so shocked since he did not know how much close and respectful I was to every customers regardless of their attitudes and behaviors
Education
Graduate Certificate - HTML, CSS, And Javascript For Web Developers
Johns Hopkins University
Baltimore, MD02.2025
Some college diploma - Information Systems
Malawi Assembles of God University
Lilongwe06.2023
Skills
- Food Service
- Cash Handling
- Cashiering
- Merchandising
- Cleaning Experience
- POS
- Sales
- Computer Skills
- Retail Sales
- Serving Experience
- Communication Skills
- Commercial Cleaning
- Typing
- Customer Service
- Math
- Microsoft Word
- Time Management
- Food Preparation
- Guest Services
- Web development
- Computer networking
- Computer Software and hardware troubleshooting
Certification
- HTML, CSS, and Javascript for Web Developers
- Food handlers certification
Timeline
Host
Discovery Senior Living at Plano
07.2024 - Current
Cashier and Customer Service
Sharks Fish & Chicken
06.2023 - 06.2024
Some college diploma - Information Systems
Malawi Assembles of God University
- HTML, CSS, and Javascript for Web Developers
- Food handlers certification
Graduate Certificate - HTML, CSS, And Javascript For Web Developers
Johns Hopkins University
Similar Profiles
John Wyatt BarrassoJohn Wyatt Barrasso
Activities Coordinator at Discovery Senior LivingActivities Coordinator at Discovery Senior Living
Mar'keisha SanfordMar'keisha Sanford
Head Housekeeper at Discovery Village at Deerwood senior livingHead Housekeeper at Discovery Village at Deerwood senior living
Eric McculloughEric Mccullough
Line Cook at Discovery Senior LivingLine Cook at Discovery Senior Living