Kongmeng Fang
Shoreview,MN
Summary
I'm a detail-oriented professional with a passion for building strong customer relationships and ensuring smooth order processes. I take pride in my ability to communicate clearly and solve problems quickly, which helps boost customer satisfaction. I'm confident in handling inquiries and resolving issues efficiently, all with the goal of creating a better experience for the customers and keeping them coming back.
Overview
12
12
years of professional experience
Work History
Account Representative
Viking Electric Supply
Minneapolis, Minnesota
01.2021 - Current
- Managed customer accounts and maintained strong client relationships.
- Processed orders and ensured timely delivery of supplies to clients.
- Resolved customer complaints in a timely manner.
- Respond quickly to customer inquiries via phone or email.
- Negotiated pricing agreements with vendors and customers.
Warehouse Worker/City Desk
Viking Electric Supply
Minneapolis, Minnesota
10.2015 - 2021
- Maintained inventory accuracy through regular stock checks and updates.
- Filled customer orders accurately and efficiently in fast-paced warehouse environment.
- Filling orders using hand scanners.
- High customer satisfaction is achieved by resolving problems with knowledgeable, and friendly service.
- Identified needs of customers promptly and efficiently.
- Operated forklifts to move and organize inventory.
Overnight Stocker and Receiver
Target
Woodbury, Minnesota
03.2014 - 2015
- Stocked shelves and displays efficiently during overnight shifts.
- Received and organized inventory shipments.
- Utilized equipment to transport merchandise across the sales floor.
- Trained new employees on stocking procedures.
Education
High School Diploma -
Harding High School
Saint Paul01-2012
Skills
- Customer relationship management
- Order processing
- Problem solving
- Customer satisfaction
- Self motivation
- Product knowledge
- Effective communication
- Adaptability to change
Timeline
Account Representative
Viking Electric Supply
01.2021 - Current
Warehouse Worker/City Desk
Viking Electric Supply
10.2015 - 2021
Overnight Stocker and Receiver
Target
03.2014 - 2015
High School Diploma -
Harding High School