Kongmeng Thao
Lake Orion,MI
Summary
Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment. Skilled automotive repair professional with a solid history of success working on both domestic and import vehicles. Competent in locating problems and performing timely, accurate repairs. Offering 5+ years in the field and a hardworking, reliable nature. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Rivian
Madison Heights, MI
04.2023 - Current
- Inspected and tested mechanical products to locate defects or malfunctions.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Maintained accurate records of work performed in accordance with company standards.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
Mechanic
Belle Tire
Shelby, MI
02.2019 - 03.2023
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Kept detailed records of repairs, labor involved and parts used.
Sanitation Team Lead
Advance peirs food
Claremont, NC
06.2016 - 02.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
Education
Jimmy C Draughn High School
Valdese, NC05-2016
Skills
- Work Order Management
- Power Tools Operation
- Problem-Solving
- Work Orders
- Positive Attitude
- Accountability and Work Ethic
- Vehicle Maintenance
- Mechanical Background
- Repair and Installation
- Mechanical Aptitude
- Teamwork and Coordination
- Troubleshooting and Repair
Certification
- Michigan State Mechanic Certification brakes and suspension
Timeline
Field Service Technician
Rivian
04.2023 - Current
Mechanic
Belle Tire
02.2019 - 03.2023
Sanitation Team Lead
Advance peirs food
06.2016 - 02.2019
Jimmy C Draughn High School
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