Koral Thompson
Syracuse,USA
Summary
Assisted teams in meeting organizational needs through consistent and organized practices. Supported colleagues in adapting to new challenges to enhance brand reputation. Contributed to team development in fast-paced environments while managing goals effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
Brigham City
02.2022 - Current
- Deliver mail
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Verified accuracy of addresses before delivering packages.
- Updated daily delivery logs to record number of deliveries made.
- Ensured compliance with federal laws related to privacy protection.
- Provided assistance in sorting large volumes of mail at post office facility.
- Scanned labels on letters or parcels to confirm receipt.
Driver
UPS
Ogden
10.2021 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Verified the contents of inventory loads against shipping papers.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Paralegal
Lexington Law
Salt Lake City
06.2019 - Current
- Work on credit, and for lawyers
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Analyzed customer payment histories to assess credit risk profiles.
- Determined appropriate loan terms based on borrower's creditworthiness.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Developed strategies to manage delinquent accounts and reduce overall portfolio risks.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Provided recommendations regarding loans applications based on sound credit evaluation principles.
- Maintained accurate records of all transactions related to credit activities.
- Interpreted complex financial data such as balance sheets, cash flow statements and income statements.
- Identified areas where additional information was needed to complete a thorough analysis.
- Communicated regularly with borrowers throughout the application process.
- Collaborated with other departments within the organization to ensure efficient processing of loan applications.
- Prepared periodic reports detailing overall portfolio performance and trends in delinquency rates.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
Customer Service
Kent's Market
Brigham City
08.2011 - 11.2019
- Monitored monthly customer service metrics for each customer service associate.
- Developed customer service procedures, policies and standards for customer service department.
- Developed and implemented customer service standards to ensure quality customer service.
- Developed customer service standards and trained personnel in customer service procedures.
- Developed and implemented customer service policies to ensure quality customer service.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Analyzed data from customer surveys to identify areas for improvement in service or product selection.
- Established policies and procedures for the safe storage and rotation of food products.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Collaborated with other departments within the store to ensure smooth operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
- Priced and ordered food products, kitchen equipment and food service supplies.
Walmart Distribution Center
Corrine
05.2016 - 11.2016
- Unloaded semi trucks
- Labeled them in order to put them back into the semi trucks
Education
Associate - Medical Assisting
Ashworth Community College
Associate of Science - Accounting
Ashworth College
Norcross, GA01.2023
High School Diploma -
Box Elder High School
01.2013
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Conflict resolution
- Proficient in MS office
- Legal research
- Document preparation
- Calendar management
- Administrative support
Certification
- Certified Medical Assistant
- Forklift Certification
- Property & Casualty License
Timeline
Mail Carrier
USPS
02.2022 - Current
Driver
UPS
10.2021 - Current
Paralegal
Lexington Law
06.2019 - Current
Walmart Distribution Center
05.2016 - 11.2016
Customer Service
Kent's Market
08.2011 - 11.2019
Associate - Medical Assisting
Ashworth Community College
Associate of Science - Accounting
Ashworth College
High School Diploma -
Box Elder High School