Korbyn Hawk
Lincoln,NE
Summary
Driven professional with a proven track record in customer service and inventory management, notably at Ameritas. Excelled in complaint resolution and product knowledge, enhancing customer satisfaction and operational efficiency. Skilled in data entry and live chat support, demonstrating exceptional communication and organizational abilities. Achieved significant reductions in customer wait times through effective scheduling and account updating.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Ameritas
11.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Insurance Agent
Platinum Supplemental Insurance Inc.
Lincoln, NE
2023.09 - 2023.10
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Stocker
Walmart
04.2023 - 09.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Delivery Driver
Pizza Hut
Wayne, NE
2022.10 - 2023.03
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Production Worker
West Point Dairy
West Point, NE
10.2021 - 10.2022
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
Education
No Degree - Dental Hygiene
Wayne State College
Wayne, NE 08.2022 - 03.2023
Skills
- Information Security
- Scheduling
- Product Knowledge
- Account updating
- Complaint resolution
- Data Entry
- Data Collection
- Live chat support
- Key holder experience
Certification
- Licensed Pallet Jack Operator - June 2023-November 2023
- Certified Insurance Producer, Platinum Supplemental Insurance - September 2023 - October 2023
- Health Insurance License - September 2023 - February 2024
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
HybridRemoteImportant To Me
Career advancementPaid sick leave401k matchPaid time offWork from home optionFlexible work hoursTimeline
Customer Service Representative
Ameritas
11.2023 - Current
Insurance Agent
Platinum Supplemental Insurance Inc.
2023.09 - 2023.10
Stocker
Walmart
04.2023 - 09.2023
Delivery Driver
Pizza Hut
2022.10 - 2023.03
No Degree - Dental Hygiene
Wayne State College
08.2022 - 03.2023
Production Worker
West Point Dairy
10.2021 - 10.2022
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