Korea Stewart
Lake Charles,LA
Summary
I am a front desk professional with strong customer service skills, attention to detail, and problem-solving ability. Committed to enhancing guest experiences and streamlining operations for optimal efficiency. And I'm submitting my resume, to be considered for a receptionist/leasing agent position.
My 10 plus years in hospitality, customer service, operations support and client relations will prove to be assets in the role/s of a receptionist/leasing agent assistant. My ability to manage sensitive situations, maintain organized records and deliver fast paced and time sensitive exceptional service, is what makes me stand out from all the other candidates. All these skills combined with my passion for servicing my community and having a heart to help others is what makes me perfect for the job.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Staybridge Suites Hotel
Lake Charles, LA
12.2025 - Current
- Greeted and checked in guests(approximately 15-25 daily), ensuring smooth arrival experience.
- Managed phone inquiries, providing information on hotel services and amenities.
- Processed reservations through online systems, maintaining accuracy in guest records.
- Assisted guests with requests, resolving issues promptly to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
- Handled cash and credit transactions securely at front desk operations.
- Maintained cleanliness and organization of front desk area for optimal efficiency.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
Receptionist
James Funeral Home
Lake Charles, LA
07.2023 - 02.2025
- Managed incoming calls, directing inquiries to appropriate departments effectively.
- Coordinated scheduling of appointments for families and funeral services with sensitivity (approximately 7-12 families weekly)
- Maintained accurate records of client interactions and service details in database system.
- Assisted families in selecting memorial products, providing compassionate guidance throughout process.
- Collaborated with team members to streamline office operations and improve service delivery.
- Ensured reception area remained organized and welcoming for visitors at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Teleperformance USA
Lake Charles, LA
08.2024 - 11.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and loyalty.
- Documented customer interactions in CRM system to maintain accurate records for future reference.
- Collaborated with team members to streamline processes, improving overall service efficiency.
- Adapted quickly to changes in policies and procedures, maintaining high-quality service delivery.
- Engaged in ongoing training sessions to improve knowledge of products and services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
Courtyard by Marriott
Warner Robins, GA
10.2022 - 07.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated communication between departments to enhance guest experience and satisfaction.
- Assisted in scheduling and organizing meetings for hotel management team.
- Maintained accurate records of room availability and reservations using property management systems.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Developed office organization strategies that optimized workflow and resource allocation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front Desk Receptionist
Candlewood Suites Hotel
Warner Robins, GA
06.2021 - 09.2022
- Supported promotional initiatives by distributing materials to guests during check-in.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Lead
Holiday Inn Patel Family
Lake Charles, LA
01.2018 - 09.2020
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Resolved guest complaints promptly, enhancing overall guest satisfaction ratings.
- Coordinated with housekeeping and maintenance to ensure room readiness and facility upkeep.
- Managed inventory of front desk supplies, ensuring availability without excess expenditure.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
Education
Associate of Applied Science - Business
Delta Tech School Of Business And Technology
Lake Charles, LAHigh School Diploma -
Parkview Baptist School
Sulphur, LA05-2006
Skills
- Customer service
- Attention to detail
- Telephone etiquette
- Data entry
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Administrative support
- Sensitive information handling
Timeline
Front Desk Receptionist
Staybridge Suites Hotel
12.2025 - Current
Customer Service Representative
Teleperformance USA
08.2024 - 11.2024
Receptionist
James Funeral Home
07.2023 - 02.2025
Administrative Assistant
Courtyard by Marriott
10.2022 - 07.2023
Front Desk Receptionist
Candlewood Suites Hotel
06.2021 - 09.2022
Front Desk Lead
Holiday Inn Patel Family
01.2018 - 09.2020
Associate of Applied Science - Business
Delta Tech School Of Business And Technology
High School Diploma -
Parkview Baptist School