Korena Perales
Parker,CO
Summary
Dynamic hospitality professional with over 10 years of experience, including a role as Assistant Manager at Doug's Day Diner. Proven ability to enhance customer satisfaction through effective conflict resolution and streamlined communication. Skilled in cash handling and team leadership, consistently delivering exceptional service and fostering a welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Server / Bartender
Black Eyed Pea Restaurant
08.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server / Assistant Manager
Doug's Day Diner
06.2013 - 08.2022
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
Education
Associate of Arts - Hospitality Administration And Management
MSU Denver
Denver, CO05-2026
High School Diploma -
Eagle Crest High School
Centennial, CO05-2015
Skills
I have been in the industry for more than 10 years
I have experience as a busser, host, dishwasher, server, and part of management
On the other side of, it I know how to bring the guest experience, provide excellence customer service, and reassuring people that they would love to come back
I am a team player, a leader, and capable of learning all of the ways of our team
Timeline
Server / Bartender
Black Eyed Pea Restaurant
08.2022 - 11.2024
Server / Assistant Manager
Doug's Day Diner
06.2013 - 08.2022
Associate of Arts - Hospitality Administration And Management
MSU Denver
High School Diploma -
Eagle Crest High School
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