Korey Collins
Sanford,NC
Summary
Thrives in fast-paced customer service environment and factory settings bringing strong communication and problem-solving abilities. Developed skills in managing transactions and resolving customer issues efficiently. Applies critical thinking when problems arise in environment or production. Looking to transition into new field, leveraging customer service experience and dedication to delivering outstanding results.
Overview
10
10
years of professional experience
Work History
Customer Service
Southern Variety Guns and Ammo
Biscoe, NC
02.2022 - Current
- Developed loyal customer base by providing excellent customer service.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Established long-term customer relationships by providing exceptional customer service.
- Conducted customer service training sessions for new team members.
Brazer
Pentair
Sanford, NC
05.2018 - 12.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Fabricated shop parts directly from blueprints.
- Examined structure and texture of parts to detect imperfections.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Chipped off excess weld, slag, and spatter using hand tools.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Used MIG gun arc to melt and deposit metal from electrode to workpieces.
- Ensured timely completion of all assigned projects by diligently managing time spent on each task without sacrificing quality or accuracy.
- Improved overall brazing quality by maintaining clean work areas and keeping equipment in good working condition.
- Provided training to new employees on proper brazing techniques, safety procedures, and equipment maintenance protocols.
- Consistently met demanding production targets while maintaining high-quality output through effective prioritization of tasks.
- Achieved precise brazing results by carefully preparing joint surfaces and applying appropriate flux.
Machine Operator
Bear Creek Arsenal
Sanford, NC
06.2019 - 09.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Welding Fabricator
Caterpillar
Sanford, NC
08.2015 - 04.2018
- Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
- Advanced skills in various welding techniques including MIG, stick welding, acetylene welding and plasma cutting.
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.
- Ensured optimal performance from all tools and equipment through routine inspection, cleaning, and maintenance.
- Supported team members by sharing expert knowledge of welding techniques and best practices.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Contributed to the successful completion of large-scale projects as an integral member of a highly-skilled team.
- Collaborated with engineers to develop custom solutions for unique structural challenges.
- Assisted in the continuous improvement of shop procedures by suggesting innovative ideas that increased efficiency.
- Used cutting torches to shape and cut metal for fabrication projects.
- Identified potential areas for cost savings without compromising product quality or safety standards.
- Maintained clean and organized work area to prevent workplace accidents.
- Finished welding and fabrication projects using grinders.
Assembler
Caterpillar
Sanford, NC
08.2015 - 04.2018
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
Cashier
Circle K
Broadway, NC
01.2018 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Second part time job.
Education
Welding/ Industrial Maintenance -
Central Carolina Community College
Sanford, NCSkills
- Sales
- Customer service and satisfaction
- MIG Welding
- Critical thinking
- Time management
- Microsoft
Timeline
Customer Service
Southern Variety Guns and Ammo
02.2022 - Current
Machine Operator
Bear Creek Arsenal
06.2019 - 09.2020
Brazer
Pentair
05.2018 - 12.2021
Cashier
Circle K
01.2018 - 03.2018
Welding Fabricator
Caterpillar
08.2015 - 04.2018
Assembler
Caterpillar
08.2015 - 04.2018
Welding/ Industrial Maintenance -
Central Carolina Community College