Korey Garcia
Columbia,MO
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Has multiple experience with working in solo environments handing customer inquiries without needing management assistance.
Overview
3
3
years of professional experience
Work History
Service Advisor
TA Truck Service
Antioch, Tennessee
04.2024 - 04.2026
- Scheduled appointments and coordinated service times with technicians.
- Communicated service recommendations clearly to customers and team members.
- Managed customer inquiries through phone, email, and in-person interactions.
- Maintained accurate service records and documentation for each vehicle.
- Collaborated with technicians to ensure timely completion of repairs.
- Provided information on products, services, and promotions to customers.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Team Member
Winn Dixie Supermarket
Navarre, Florida
07.2023 - 07.2024
- Assisted customers with product selection and inquiries.
- Restocked shelves to maintain product availability and organization.
- Collaborated with team members to ensure efficient store operations.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored inventory levels and reported discrepancies to management.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Navarre High School
Navarre, FLSkills
- Appointment scheduling
- Service documentation
- Customer communication
- Estimate preparation
- Inventory management
- Order fulfillment
- Product knowledge
- Loading and unloading
- Material handling
- Stacking and staging
- Complex Problem-solving
- Pallet jack handling
Timeline
Service Advisor
TA Truck Service
04.2024 - 04.2026
Team Member
Winn Dixie Supermarket
07.2023 - 07.2024
Navarre High School