Kori Carter
Stockton,CA
Summary
Dynamic and customer-focused professional with extensive experience at Smart And Final and AutoZone. Proven ability in cash handling and problem-solving, enhancing customer satisfaction and driving sales. Recognized for exceptional communication skills and teamwork, consistently exceeding performance goals while maintaining a positive shopping environment.
Overview
3
3
years of professional experience
Work History
Cashier
Smart And Final
Stockton, CA
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges, ensuring compliance with store policies.
- Processed customer transactions efficiently, ensuring accurate cash handling and change delivery.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a safe environment for customers and staff.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships with patrons.
- Collaborated with team members to streamline checkout procedures, improving service speed during peak hours.
- Trained new staff on cash register operations and customer service best practices, enhancing team productivity.
- Implemented promotional displays at registers, increasing awareness of sales items and boosting impulse purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Parts Specialist
AutoZone
Stockton, CA
03.2023 - Current
- Assisted customers in identifying and selecting automotive parts for various vehicle makes and models.
- Processed orders accurately while maintaining inventory management systems to ensure optimal stock levels.
- Collaborated with team members to enhance customer service and streamline parts retrieval processes.
- Resolved customer inquiries efficiently, providing expert knowledge on product specifications and compatibility.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Increased store revenue by cross-selling products and upselling services to customers.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
Education
High School Diploma - Basic Studies
Bear Creek
Stockton, CAAuto Body
San Joaquin Delta College
Stockton, CASkills
Customer service
Communication
Positive attitude
Team player
Time management
Problem solving
Product knowledge
Sales and promotions
Multitasking
Basic math skills
Cash handling
Timeline
Cashier
Smart And Final
06.2024 - Current
Parts Specialist
AutoZone
03.2023 - Current
High School Diploma - Basic Studies
Bear Creek
Auto Body
San Joaquin Delta College