Summary
Overview
Work History
Education
Skills
Additional Information
City
Timeline
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KORI HALL

McKinney,TX

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Underwriting Service Assistant

State Farm
09.2023 - Current
  • Works in close conjunction with production USAs to efficiently type Fire policy documents including, but not limited to Workers Compensation declaration pages, bill due notices, Inland Marine policy details, Commercial Multi-Peril, etc.
  • This role is fast-paced and requires immense attention to detail as it's important to make sure all the codes are effective and have the correct description, spelling is accurate and format matches that of a system-produced letter using Control D.
  • Quality is our main focus as our manual-typed letters go directly to our customers.

Customer Service Representative

State Farm
05.2022 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Asked probing questions to determine service needs and accurately input information
  • Mentored new employees on procedures and policies to maximize team performance.

Shift Lead

Endzone Bar and Grill
05.2017 - 04.2021
  • Coached and trained employees and managed daily work assignments to enhance operations
  • Completed opening and closing duties to facilitate business operations
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor
  • Collected credit card and cash payments to complete transactions for customer orders
  • Built loyal clientele through friendly interactions and consistent appreciation.

Education

Collin County Community College

Skills

  • Attention to Detail
  • Workflow efficiency
  • Project multitasking and prioritization
  • Team Collaboration
  • Time Management
  • Computer Skills
  • Meeting facilitation
  • Peer support
  • Feedback Analysis
  • Coaching and mentorship

Additional Information

A little about me is that I pride myself in learning quickly and continuously. With doing that, I find joy in helping my coworkers if they are struggling or just have simple questions. Often times, my leaders have reached out to ask me to do side-by-sides with my peers to help but even more often, I'm that friendly, welcoming face (or virtual friend) that my co-workers feel at ease coming to. I feel most comfortable in my workspace when I am active in training sessions or even leading team meetings and huddles. I believe team collaboration is important as well as self-growth.

City

RIchardson, CityLine

Timeline

Underwriting Service Assistant

State Farm
09.2023 - Current

Customer Service Representative

State Farm
05.2022 - Current

Shift Lead

Endzone Bar and Grill
05.2017 - 04.2021

Collin County Community College

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KORI HALL