Korie Hobbs
Aurora
Summary
I am an extremely self motivated individual that always works at developing skills, techniques, and professional growth. I am confident in my ability to construct innovative strategies to resolve personalized conflicts. Detail orientation and compassion for others are key traits that uphold my composite. I have more than 8 years of dedicated exceptional customer care and service for the public community. Backed up with 2 years of customer service centered around financial advice and guidance. I believe it is important to be able to create interpersonal connections with people supported by strong networking capabilities in order to be successful.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
01.2023 - Current
- Dynamic professional with expertise in customer relationship management and financial product recommendations.
- Average 100-120 campaign calls weekly, aside from primary responsibilities (personal achievement) when only required to 5 calls daily
- Proven track record in enhancing guest experiences and driving sales through innovative strategies.
- Skills in conflict resolution, with consistently achieving high customer satisfaction rates.
- Adept, successful, and competitive at cross-selling and promoting business and economic products.
- Ensuring compliance with industry regulations.
- Uncovering referrals and opportunities for collaborative efforts for myself, other colleagues, and customers.
Mixologist
Uptown Lounge
09.2021 - Current
- Create innovative cocktails and mocktails with consistency.
- Enhance guest experience and satisfaction.
- Train new bartenders and servers on mixology terms, techniques, and customer service protocols.
- Manage inventory, and ensure optimal stock levels of spirits and garnishes.
- Personal achievement of consistently bringing in $3,000.00 or more in sales during a shift of 6-8 hours (top sales leader).
- Develop seasonal drink menus by incorporating local ingredients and trends.
- Responsibly serve spirits, wine, and beer by monitoring the alcohol consumption of customers.
- Collaboration between myself, my colleagues, and my customers.
- Professionalism with cash-handling skills and cleanliness of my environment.
- Upholding product knowledge and compliance with rules and regulations.
Server & Bakery
The Cheesecake Factory
06.2019 - 08.2021
- Delivered exceptional customer service in a high-volume dining environment.
- Ensured accurate order processing and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow and food quality standards.
- Trained new servers on menu items, service protocols, and operational procedures.
- Understand the menu and courses to be able to give honest recommendations to keep customers informed about all of their options.
- Follow hygienic procedures and regulations of cleanliness to uphold a serene presentation in the eyes of the public.
Education
No Degree - Health & Human Kinetics, Dance, And Spanish
Ohio Wesleyan University
Delaware, OH05-2021
No Degree - Exercise Science And Spanish
University of Toledo
Toledo05-2021
Skills
- Developing customer relationships
- Financial product promotion
- Sales process development
- Conflict resolution that can be personalized for individuals
- Networking and referral sourcing
- Cash handling and management procedures
- Guest experience enhancement
- Team collaboration
- Goal planning
- Effective communication skills
- Compliance with regulations
Certification
Certified Public Notary in the State of Ohio
Heartsaver CPR AED - American Heart Association
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Experience Banker
Huntington National Bank
01.2023 - Current
Mixologist
Uptown Lounge
09.2021 - Current
Server & Bakery
The Cheesecake Factory
06.2019 - 08.2021
No Degree - Health & Human Kinetics, Dance, And Spanish
Ohio Wesleyan University
No Degree - Exercise Science And Spanish
University of Toledo