Korin Biggers
Lutz
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
5
5
years of professional experience
Work History
Operations Manager
PDS Healthcare
08.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced patient satisfaction by establishing clear communication and addressing concerns.
- Analyzed and reported on key performance metrics.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Front Desk Medical Receptionist
Oxford Health And Rehab Center
06.2020 - 05.2022
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Managed phone system effectively.
- Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
Education
Bachelor of Science -
Miami University
Oxford, OHSkills
- Employee relations
- Training and mentoring
- Staff management
- Problem-solving
- Planning and implementation
Timeline
Operations Manager
PDS Healthcare
08.2022 - Current
Front Desk Medical Receptionist
Oxford Health And Rehab Center
06.2020 - 05.2022
Bachelor of Science -
Miami University
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