Koriya Harris
West Palm Beach
Summary
Results-driven waitress supervisor with a strong focus on customer satisfaction and team efficiency. Skilled in conflict resolution, task delegation, and staff training, committed to fostering a collaborative and productive work environment.
Dynamic professional with over two years of experience in food and beverage service. Proven ability to implement strategies that enhance team communication and optimize service delivery. Ready to leverage expertise in relationship building and critical thinking to drive operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress Supervisor
Moonlite Diner
Pompano Beach, FL
12.2024 - Current
- Directed daily service operations, focusing on efficiency and the continuous improvement of customer satisfaction.
- Trained and mentored new waitstaff on best practices and menu knowledge.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented strategies to enhance team communication and collaboration.
- Assisted in inventory management, ensuring adequate stock of supplies at all times.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Conducted regular team meetings to discuss goals, feedback, and operational updates.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Supervised daily operations to ensure efficient service flow and customer satisfaction.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
Education
No Degree -
Nova High School
Davie, FL06.2026
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Strong leadership
- Customer service
- Food and beverage service
- Relationship building
- Conflict resolution
- Greeting and seating guests
- Worker training
- Critical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- EMT certification
- Project Management Certification
Languages
English
Full Professional
Timeline
Waitress Supervisor
Moonlite Diner
12.2024 - Current
No Degree -
Nova High School