Korkeyvia Frazier
Horn Lake,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Accenture
Horn Lake, Mississippi
01.2018 - 02.2025
- Answer questions about Unemployment payments and recertification.
- Respond to telephone inquiries and concerns using approved procedure and guidelines.
- Notified employers about their potential liability for payment of UI benefits.
- Provided guidance and assistance to claimants in completing applications.
- Calculated weekly benefit amounts according to established guidelines.
- Determined eligibility for additional benefits based on individual circumstances.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Healthcare Customer Service Representative
Evolent Health
Horn Lake, Mississippi
05.2014 - 01.2018
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Skills
- Upselling Products and Services
- Translation and Interpretation Services
- English Fluency
- Responding to Difficult Customers
- Understanding Customer Needs
- Data Entry
- Customer Retention Strategies
- Customer Service
- Call Center
- Transaction Processing
- Creative Problem Solving
- Customer Account Management
- Verbal and Written Communication
- Efficient and Detail-Oriented
Timeline
Call Center Representative
Accenture
01.2018 - 02.2025
Healthcare Customer Service Representative
Evolent Health
05.2014 - 01.2018