Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffiny FITZPATRICK

Michigan City,Indiana

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Amazon
09.2022 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Healthcare Customer Service Representative

SYKES
09.2021 - 08.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Cook 1

Four Winds Casino
12.2016 - 04.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast and lunch service.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.

Kitche Utility

Blue Chip Casino
12.2008 - 11.2016
  • Kept work area clean, neat and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Collected and disposed of trash and debris.
  • Efficiently and safely operated multiple machines after checking changing daily work orders.
  • Maintained multiple utility equipment based on strict schedules.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Education

Associate of Applied Science - Health Information Technology

DeVry University
Downers Grove, IL
03.2023

Skills

  • Upbeat and Positive Personality
  • Call Documentation
  • Upselling Products and Services
  • Customer Account Management
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Timeline

Call Center Representative

Amazon
09.2022 - Current

Healthcare Customer Service Representative

SYKES
09.2021 - 08.2022

Cook 1

Four Winds Casino
12.2016 - 04.2021

Kitche Utility

Blue Chip Casino
12.2008 - 11.2016

Associate of Applied Science - Health Information Technology

DeVry University

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Tiffiny FITZPATRICK