Kenzie Ravenna
Boiling Springs,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Greenville Heritage Federal Credit Union
Greenville, SC
11.2021 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Restaurant Manager
Tailgater's Sports Bar & Grill
Antioch, CA
06.2018 - 01.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Server
Tailgater's Sports Bar & Grill
Antioch, CA
10.2014 - 06.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
Hostess
Tailgater's Sports Bar & Grill
Antioch, CA
02.2014 - 03.2015
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Heritage High School
Brentwood, CAAssociate of Arts - Liberal Arts And General Studies
Los Medanos College
Pittsburg, CA05.2015
Skills
- Time Management
- Upbeat and Positive Personality
- Data Entry and Maintenance
- MS Office Suite
- Cash Handling
- QuickBooks
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Typing, 50 WPM
- Ability to Multitask
- Organization
- Problem Solving
Timeline
Call Center Representative
Greenville Heritage Federal Credit Union
11.2021 - 02.2022
Restaurant Manager
Tailgater's Sports Bar & Grill
06.2018 - 01.2021
Server
Tailgater's Sports Bar & Grill
10.2014 - 06.2018
Hostess
Tailgater's Sports Bar & Grill
02.2014 - 03.2015
High School Diploma -
Heritage High School
Associate of Arts - Liberal Arts And General Studies
Los Medanos College
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