Korrin Salas
Fairfield,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and leadership. Seeking a position where I can leverage my skills in team management, problem-solving, and administrative support to drive operational excellence and contribute to organizational success. Passionate about mentoring and empowering teams to achieve their goals and exceed expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant III Lead
Solano County, Employment & Eligibility
Vallejo, CA
10.2019 - Current
- Perform complex and advanced clerical and administrative support to the Reception Unit
- Assisted in implementing new office procedures, prepared comprehensive reports, and maintained daily logs, contributing to improved organizational efficiency and record accuracy
- Assisted in the implementation and transition from the CalWIN system to the CalSAWS computer program, ensuring a smooth integration and user adaptation
- Increased customer satisfaction by providing professional and courteous front desk support
- Support business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup
- Verify the identity of individuals and assist clients in applying for County Benefits, CalFresh, Medi-Cal, and Cash Aid programs
- Managed the ordering and distribution of EBT cards and benefit checks, ensuring timely delivery and accurate record-keeping
- Performed accurate data entry into specialized computer systems, maintaining high levels of data integrity and confidentiality
- Contributed to a positive work environment by fostering open communication among colleagues
- Registered new applications and meticulously verified their completeness, ensuring all required information and documentation were accurate and up to date
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
Sales Director
Mary Kay
Fairfield, CA
10.2015 - Current
- Lead a high-performing sales team through effective coaching, mentoring, and performance and time management strategies
- Mentored and coached team members to build self-esteem and self-worth, fostering a supportive work environment and enhancing individual and team performance through personalized guidance and encouragement
- Developed and implemented effective sales strategies for skincare products, leveraging market trends, customer insights, and promotional campaigns to consistently achieve and exceed sales targets
- Achieved 100% customer satisfaction by delivering exceptional service and support, embodying a go-give spirit to build strong relationships and foster a positive shopping experience in the skincare industry
Office Assistant II
Solano County, Assessor-Recorder's Office
Fairfield, CA
05.2012 - 10.2019
- Acted as Customer Service Lead, managing a high-traffic front lobby and handling a heavy volume of phone calls
- Assisted the public with using microfilm technology and locating old property deeds, ensuring efficient retrieval and providing excellent customer service
- Performed copying and cashier duties, including processing transactions accurately and efficiently, managing cash flow, and handling customer inquiries with professionalism
- Indexed birth, death, and marriage certificates, ensuring accurate data entry and organization for efficient retrieval and record-keeping
- Processed and distributed mail for four departments, ensuring timely and accurate delivery while maintaining organized records and handling sensitive correspondence with discretion
- Maintained strict confidentiality while handling sensitive information, ensuring secure and accurate management of documents and data during various administrative tasks
Education
High School Diploma -
Fairfield Suisun Unified School
Fairfield, CASkills
- Customer Service
- Administrative Support
- Microsoft Office Suite
- MS Teams
- Zoom
- Data Entry
- Training and Mentoring
- Problem-Solving
- Time Management
- Team Building
- Advanced Organization
- Prioritizing Work
Certification
- Smart Office Word 2010 Essential Training
- Excel Intermediate
- Business Leadership Essentials
- Workplace Diversity
- 9 Qualities of Remarkably Confident People
- Emotional Poverty
- Covid-19 Prevention Plan
- Anti-Harassment Training
- Workforce Prevention
- Solano County Compliance
- Anger and Violence in Conflict in the Workforce
- Sexual Harassment Training
Personal Development
Dedicated professional committed to continuous personal development through seminars, podcasts, and fitness initiatives, focusing on productivity, mindfulness, and leadership
Timeline
Office Assistant III Lead
Solano County, Employment & Eligibility
10.2019 - Current
Sales Director
Mary Kay
10.2015 - Current
Office Assistant II
Solano County, Assessor-Recorder's Office
05.2012 - 10.2019
High School Diploma -
Fairfield Suisun Unified School