Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Software
Timeline
Hi, I’m

Korry Sipp

Memphis,TN
Korry Sipp

Summary

Seasoned Insurance and Mortgage professional with a proven track record, showcasing expertise in mortgage default management and claims processing. Excelled in enhancing customer satisfaction and streamlining claim resolutions, backed by a 15 State Claims Adjuster License and exceptional negotiation skills. Demonstrates advanced computer proficiency and a highly motivated approach, driving significant efficiency improvements.

Overview

17
years of professional experience

Work History

Crawford & Company

Independent Insurance Adjuster
09.2022 - 10.2023

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
  • Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
  • Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
  • Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Closed 18 auto total loss claims per week.
  • Managed 30 inbound and outbound claim calls per day.

The Best Claims Solutions

Independent Insurance Adjuster
02.2022 - 09.2022

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
  • Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
  • Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
  • Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
  • Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Negotiated Total Loss settlement agreements to resolve disputes.
  • Prepared settlement documents for policy holders and claimants.
  • Closed 18 auto total loss claims per week.
    Managed 30 inbound and outbound claim calls per day.

Shellpoint Mortgage Servicing

Loss Mitigation Specialist
04.2020 - 07.2020

Job overview

  • Remained updated with latest information related to mortgage products and services being offered.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Discussed property liquidation options with customers.
  • Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
  • Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
  • Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
  • Assisted with short sales and deed in lieu processes.
  • Provided reinstatement and payoff quotes to clients.
  • Helped customers navigate options to maintain homeownership.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers,

Rushmore Loan Management Services LLC

REO Specialist
01.2019 - 03.2020

Job overview

  • Managed a portfolio of 700 REO assets over various U.S. States
  • Continuously improved internal processes and procedures by staying current with industry trends and best practices, resulting in a more streamlined and effective REO management system.
  • Developed comprehensive property profiles that included photographs, descriptions, pricing details, and other relevant information for potential buyers'' review.
  • Utilized advanced valuation techniques to accurately assess property values in a dynamic real estate market.
  • Expedited property evaluations by collaborating with skilled inspectors and appraisers, ensuring accurate assessments were completed promptly.
  • Established efficient workflows for managing large volumes of REO properties, ensuring that tasks were completed in a timely manner while maintaining the highest level of quality control.
  • Maintained open lines of communication between all parties involved in the REO process, fostering positive relationships among stakeholders.
  • Prevented unnecessary expenses by overseeing repairs made on distressed properties while adhering to strict budgets set forth by asset managers.
  • Collaborated with asset managers to develop effective strategies for property preservation, reducing repair costs.
  • Monitored local real estate trends and provided insightful recommendations for portfolio management decisions.
  • Cultivated strong relationships with agents, lenders and title companies.

Carrington Mortgage

Bankruptcy Specialist (Contractor)
06.2018 - 10.2018

Job overview

  • Streamlined communication channels between clients and creditors, fostering transparent and constructive dialogue.
  • Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews.
  • Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
  • Created weekly, monthly, and quarterly expense reports.
  • Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
  • Answered telephone calls and email messages within 24-hour period.

Capital One Mortgage (Contractor)

Loss Mitigations Specialist
02.2018 - 07.2018

Job overview

  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Educated borrowers on available options for default resolution, empowering them to make informed decisions about their financial future.
  • Evaluated borrower''s financial situation to determine appropriate loss mitigation solutions.
  • Maintained high levels of confidentiality, adhering to privacy regulations and protecting sensitive borrower information.
  • Coordinated short sales between borrowers, real estate agents, attorneys, title companies facilitating smooth transactions.
  • Managed a high volume of cases, maintaining strong attention to detail and organization for timely resolutions.
  • Provided exceptional customer service while addressing sensitive financial matters with empathy and professionalism.
  • Reached out to borrowers to discuss current status and loan workout options.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Helped customers navigate options to maintain homeownership.

Freddie Mac

Eviction Coordinator
05.2014 - 03.2015

Job overview

  • Managed a portfolio of 900 REO assets over various U.S states.
  • Oversee and manage the eviction process for various states and the production of the eviction outsource firm.
  • Conduct monthly conference calls with evictions firms to discuss aged eviction files and attorney scorecards review.
  • Collaborate with other Senior Eviction Specialist and senior management to create and implement eviction processes and procedures.
  • Actively participated in the FHFA homeowner buyback program.
  • Coordinated with eviction attorneys and real estate agents regarding the negotiations of cash for keys.
  • Performed monthly cash for keys audits to ensure the attorneys and real estate agents followed all the procedures.
  • Reviewed eviction attorneys cost and fees for approval.
  • Provide useful and timely feedback to the Manager about market conditions, problem areas, legislation and any conditions which may impact established goals.
  • Pulled reports monthly to determine the amount of completed eviction files and current inventory.
  • Attended weekly senior level meetings to discuss the progress of the eviction department.
  • Provide support to local and outside to review and comment on court documents, assist in resolution of litigation matters and attorney inquiries, and consult with counsel on escalated borrower issues received by default management
  • Manage escalated eviction issues in order to mitigate possible media issues and reputational risk.
  • Conduct monthly team meetings with our eviction outsource firm to discuss the management of files, processes and procedures.
  • Attend and give presentations at eviction conferences.

Fannie Mae Mortgage

Foreclosure Specialist
09.2011 - 10.2011

Job overview

  • Managed a portfolio of 900 REO assets over various U.S states.
  • Demonstrated expertise in various federal and state regulations governing foreclosures, ensuring full compliance with all legal requirements.
  • Coordinated with property preservation teams to secure assets after foreclosure sales were completed successfully.
  • Actively participated in cross-functional meetings with lending departments to address issues related to delinquent loans.
  • Maintained and updated all portfolios by state given by foreclosure management.
  • Reviewed loan and foreclosure documents and verified for accuracy.
  • Enhanced communication with clients by providing regular updates on the status of their foreclosure cases.
  • Improved accuracy of documentation by thoroughly reviewing all paperwork and identifying any errors or discrepancies.
  • Contributed to departmental goals by consistently meeting or exceeding performance targets for case closures and client satisfaction ratings.
  • Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Power REO Management Services

REO Pre-marketer
03.2007 - 03.2011

Job overview

  • Managed a portfolio of 700 + REO assets over various U.S states.
  • Review and Approves Rehab/Preservation Bids
  • Monitored the eviction process from start to finish.
  • Assigned brokers / real estate agents to new REO acquisitions.
  • Located and recruited real estate agents in rural areas.
  • Trained new real estate agents with company procedures and computer applications.
  • Coordinated with the property preservation vendor to ensure utilities were connected, debris was removed, property was secured and any necessary maintenance was completed.
  • Coordinated relocation assistance program offers and counter offers.
  • Completed a thorough review of BPO appraisals and comparables in order to determine the market value, list price and marketing strategy.
  • Received completed sales contract from agents and reviewed to ensure each page was executed by buyers.
  • Coordinated with escrow and title companies to ensure all closing processes were completed on time.
  • Actively negotiated with borrowers, attorneys and modification companies to finalize the best retention solution.

Education

Southern University And A & M College
Baton Rouge, LA

Some College (No Degree) from Traditional Economics

University Overview

  • Completed professional development in Insurance and Mortgage

Skills

  • CCC One
  • Xactimate
  • AS400 & MSP
  • Microsoft Office Applications
  • Property valuation
  • Claims Processing
  • Highly motivated
  • 15 State Claims Adjuster License
  • Licensed Insurance Agent
  • Advanced computer skills
  • Valuation knowledge
  • Advanced oral and written communication skills
  • Automobile claims specialist
  • CCC Reports

Affiliations

Affiliations
  • Prince Hall Masonic Lodge
Availability
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sunday
morning
afternoon
evening
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Software

AS400

ECS

MSP

Fiserv

Microsoft Applications

Timeline

Independent Insurance Adjuster
Crawford & Company
09.2022 - 10.2023
Independent Insurance Adjuster
The Best Claims Solutions
02.2022 - 09.2022
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
04.2020 - 07.2020
REO Specialist
Rushmore Loan Management Services LLC
01.2019 - 03.2020
Bankruptcy Specialist (Contractor)
Carrington Mortgage
06.2018 - 10.2018
Loss Mitigations Specialist
Capital One Mortgage (Contractor)
02.2018 - 07.2018
Eviction Coordinator
Freddie Mac
05.2014 - 03.2015
Foreclosure Specialist
Fannie Mae Mortgage
09.2011 - 10.2011
REO Pre-marketer
Power REO Management Services
03.2007 - 03.2011
Southern University And A & M College
Some College (No Degree) from Traditional Economics

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Korry Sipp